Refund, Return, and Cancellation Policy

San Gairo – Order, Shipping & Resolution Policy

Effective Date: April 25, 2025
Website: sangairo.com
Email: Connect@sangairo.com

⸻

Finality of Purchase

All San Gairo orders are placed through a Request to Buy process. Once your request is approved and payment is completed, your order is final.
We do not accept returns, exchanges, or change-of-mind cancellations.

Each order is reviewed individually before acceptance, allowing us to preserve the integrity of limited production and ensure considered purchasing.
We invite you to request only when you are certain.

⸻

Cancellations

San Gairo does not accept cancellations once an order is placed.

We operate on a model of intentionality—every request is reviewed, approved, and fulfilled with purpose. Allowing cancellations would compromise this process. Our garments are not mass-produced, and each piece is reserved and committed the moment it is approved.

In rare instances where we identify a technical error or duplicate transaction, San Gairo may intervene at its discretion. These decisions are internal and final.

⸻

Exceptional Resolutions

If you receive an item that is damaged, incorrect, or incomplete, we will review the case and may offer a resolution.

Possible resolutions may include:
* Replacement of the item (within 7–14 days)
* Refund (only if replacement is not possible)

Conditions:
* Notify us within 48 hours of delivery
* Include clear photographs and a description of the issue
* The item must be unused, in original packaging, with invoice

All resolution decisions are made at the sole discretion of San Gairo.

⸻

Shipping Timelines

* Orders are processed and dispatched within 3–14 business days from the date of payment
* Delivery typically takes 7–10 business days after dispatch
* You will receive a confirmation email with tracking details once your order ships

Please note: Delays may occur during peak periods, weather disruptions, or unforeseen logistics issues.

⸻

Non-Eligible Claims

We do not entertain claims based on:
* Sizing concerns (unless we made a verifiable sizing error)
* Color or texture variation due to lighting or screen differences
* Damage from improper washing, use, or handling
* Custom or limited-edition orders

⸻

Contact

For rare issue-based inquiries:
Email: Connect@sangairo.com
Please include your order number, photos (if applicable), and a short summary of the concern.