Refund, Return, and Cancellation Policy

At San Gairo, we are committed to delivering luxury handcrafted garments of the highest quality. If you are not completely satisfied with your purchase, please review our Refund, Return, and Cancellation Policy outlined below.

1. Return Policy

Eligibility for Returns:

We accept returns under the following conditions:

  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns must be initiated within 7 days of receiving your order.
  • Proof of purchase (order confirmation or receipt) must be provided.

Non-Returnable Items:

  • Customized or made-to-order garments.
  • Products showing signs of use or damage not caused during delivery.
  • Items marked as “final sale.”

Return Process:

  1. Contact us at returns@sangairo.com or call us at +91-XXXXXXXXXX within 7 days of receiving your order to initiate a return.
  2. Once your return is approved, you will receive instructions for returning the item(s).
  3. Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your return.

Note: Customers are responsible for return shipping costs unless the product was damaged or defective upon receipt.

2. Refund Policy

Refund Eligibility:

Refunds are applicable in the following cases:

  • The product received is damaged or defective.
  • The wrong item was delivered to you.
  • Your return meets all the conditions outlined in the return policy.

Non-Refundable Cases:

  • Returns requested beyond the 7-day return window.
  • Items that do not meet return conditions (e.g., used, opened, or non-returnable items).
  • Customized or made-to-order garments.

Refund Process:

  • Once your return is approved and processed, we will initiate a refund to your original payment method.
  • Refunds may take 7–10 business days to reflect in your account, depending on your bank.

3. Cancellation Policy

Order Cancellations:

  • You can cancel your order before it has been shipped by contacting us at cancellations@sangairo.com or calling +91-XXXXXXXXXX.
  • Once your order has been shipped, it cannot be canceled, but you may initiate a return upon receipt.

Refunds for Canceled Orders:

  • If your order is canceled before shipping, a full refund will be processed within 7–10 business days to your original payment method.

4. Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately at support@sangairo.com or call us at +91-XXXXXXXXXX within 48 hours of delivery. We will arrange for a replacement or refund based on your preference.

5. Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, please return the original item following our return process and place a new order for the desired product.

6. Contact Information

For any questions or concerns regarding our Refund, Return, and Cancellation Policy, please contact us at:

San Gairo
Email: support@sangairo.com
Phone: +91-XXXXXXXXXX
Address: F-29, Green View Apartments, Laxmi Nagar, New Delhi, 110092

Thank you for choosing San Gairo, where every piece reflects the beauty of handcrafted luxury.