Shipping and Delivery Policy
Shipping and Delivery Policy for San Gairo
At San Gairo, we are dedicated to delivering your handcrafted luxury garments promptly while ensuring a seamless shopping experience. Please review our Shipping and Delivery Policy to understand how we manage the shipment of your products.
1. Shipping Locations
We currently ship to all locations within India. At this time, we do not offer international shipping.
2. Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and the weight of your order. These charges will be clearly communicated before you complete your purchase.
- Standard Shipping: Shipping fees may apply to all orders.
3. Delivery Timeframes
Delivery times may vary depending on your location and the availability of the product. Typical delivery times are as follows:
- Standard Delivery: 3–7 business days within major cities.
- Rural or Remote Areas: 7–10 business days.
Please note that these timeframes are estimates and may be subject to delays due to unforeseen circumstances such as weather conditions, holidays, or logistical challenges.
4. Order Processing
- Orders are typically processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is shipped, you will receive a confirmation email with tracking information to monitor the delivery status.
5. Tracking Your Order
After your order has been shipped, you will receive an email containing the tracking number and a link to track your shipment. You can also track your order through our website by logging into your account.
6. Delivery Issues
- Incorrect Address: If you provide an incorrect or incomplete delivery address, San Gairo is not responsible for the package being returned or undelivered. Please double-check your shipping details before confirming your order.
- Missed Delivery Attempts: If the delivery carrier makes multiple unsuccessful attempts to deliver your package, it may be returned to us. You will be responsible for any additional shipping costs for re-delivery.
7. Damaged or Lost Shipments
If your order arrives damaged or if you believe your shipment has been lost, please contact us immediately at support@sangairo.com or call us at +91-XXXXXXXXXX.
We will work with the courier service to investigate and resolve the issue. In cases of damaged goods, we may request photos of the damage to assist with our investigation.
8. Delivery Delays
While we strive to meet our delivery estimates, there may be occasional delays beyond our control, such as weather conditions, public holidays, or logistical issues. In such cases, we will notify you of the delay and keep you updated on the status of your order.
9. Contact Information
If you have any questions or concerns regarding shipping and delivery, please feel free to contact us at:
San Gairo
Address: F-29, Green View Apartments, Laxmi Nagar, New Delhi, 110092
Email: support@sangairo.com
Phone: +91-XXXXXXXXXX
Thank you for choosing San Gairo, where every piece reflects luxury and craftsmanship.