San Gairo processes orders swiftly to ensure timely delivery of our luxury garments. As such, the window for modifying or cancelling an order is exceptionally brief.
1. Cancellation Before Fulfilment
If you need to cancel a standard order, you must contact us at Connect.sangairo@gmail.com within 24 hours of placement. If the order has not yet entered the processing or dispatch phase, we will cancel the order and issue a full refund to your original payment method.
2. Cancellation After Dispatch
Once an order has been dispatched, it cannot be cancelled. You must wait to receive the garment and, if the item is eligible, follow our standard Returns Policy to return it.
3. Made-to-Order & Custom Garments
Orders for made-to-order, bespoke, or customised products cannot be cancelled once production has commenced. Because these pieces are crafted specifically for you, they are strictly final sale.
4. Cancellations by San Gairo
We reserve the right to unilaterally cancel any order under the following circumstances:
- Fraud or Security: The transaction is flagged by our security systems as potentially fraudulent or high-risk.
- Inventory Issues: The requested item is found to be out of stock, flawed during final inspection, or otherwise unavailable.
- Pricing Errors: A manifest typographical error in the listed price or product description.
- Payment Failure: Authorisation for the payment fails or is withdrawn.
In the event that we cancel your order for any of the above reasons, you will be notified immediately and fully refunded.
5. Refund Processing for Cancellations
Refunds for cancelled orders are processed automatically back to the original method of payment. The time it takes for the funds to reflect in your account depends on your financial institution, typically taking 7 to 10 banking days.