San Gairo ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy details how we collect, process, and safeguard your data in compliance with the Information Technology Act, the Digital Personal Data Protection Act (2023, subject to applicable commencement), and other relevant data protection frameworks.
1. Information We Collect
We collect information necessary to provide you with a luxury e-commerce experience:
- Identity & Contact Information: Name, email address, telephone number, billing address, and shipping address.
- Financial Information: Payment-related information. [Note: Complete payment card details are processed directly by our secure payment gateways and are not stored on San Gairo servers].
- Order Information: Purchase history, preferences, and details required for fulfilment.
- Technical Data: IP address, browser type and version, device information, and operating system.
- Usage Data: Information about your interactions with our website, including pages visited, time spent, and referral sources.
2. How We Use Your Information
We process your personal data for the following purposes:
- Order Fulfilment: To process your payment, handle shipping, and provide you with order updates.
- Customer Support: To respond to your inquiries, facilitate returns, and resolve technical or service issues.
- Security & Fraud Prevention: To verify identity, prevent fraudulent transactions, and maintain the integrity of our platform.
- Platform Improvement: To analyse user behaviour and technical performance in order to improve our website design and user experience.
- Legal Compliance: To comply with applicable laws, tax regulations, and statutory reporting requirements.
3. Data Sharing & Third-Party Processors
We do not sell your personal data. We only share your information with trusted third parties necessary for our operations, under strict confidentiality obligations:
- Payment Gateways & Banking Partners: To securely process transactions via certified PCI-DSS compliant payment gateways and encrypted processing networks.
- Logistics Partners: To deliver your orders worldwide via secure, tracked luxury transport.
- IT Infrastructure: Cloud hosting and secure database providers ensuring platform availability and encryption at rest.
4. International Data Transfers
If you are accessing San Gairo from outside India, please note that your information will be transferred to, stored, and processed in India and potentially other jurisdictions where our service providers operate. By using our website, you consent to these international data transfers in accordance with applicable laws.
5. Data Retention & Security
We implement robust physical, technical, and administrative security measures to protect your personal information against unauthorised access or accidental loss. We retain your data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
6. Your Rights
Depending on your jurisdiction, you may have rights concerning your personal data, including the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data, subject to our legal retention obligations.
- Withdraw consent for optional data processing, such as marketing communications.
To exercise any of these rights, please contact our support team.
7. Children's Privacy
The San Gairo website is not intended for children under the age of 18. We do not knowingly collect personal data from minors.
8. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Any amendments will be posted on this page with an updated effective date.
9. Contact & Grievances
For privacy-related inquiries, data requests, or to register a grievance regarding your personal information, please contact us at Connect.sangairo@gmail.com.