San Gairo takes exceptional care in the packaging and dispatch of our garments. This policy details our shipping procedures for both domestic and international clients.
1. Order Processing & Dispatch
Orders for standard archival products are processed with rigorous inspection and dispatched within 3 to 5 atelier business days.
For handmade, one-of-one, or made-to-order items, processing times may vary significantly. Estimated dispatch windows for these unique pieces are communicated directly on the respective product pages or during your consultation.
2. Estimated Delivery Windows
- Domestic (India): Deliveries typically take 4 to 7 business days from the date of dispatch.
- International: Deliveries generally take 7 to 14 business days, depending on the sovereign destination and border customs clearance.
Please note that all delivery timelines are estimates and are not guaranteed. San Gairo is not liable for delays caused by courier logistics or force majeure events.
3. Courier Partners & Tracking
We partner with premium, reliable logistics providers to ensure the safe transit of our luxury goods. Once your order is dispatched, you will receive an email containing your tracking number and a link to monitor your shipment's progress. A signature may be required upon delivery.
4. Delivery Address & Failed Deliveries
It is the customer's responsibility to provide a complete, accurate, and secure delivery address. San Gairo cannot be held responsible for shipments delayed or lost due to incorrect address information provided at checkout.
If a delivery attempt fails and the package is returned to us, we will contact you to arrange redelivery. Redelivery may incur additional shipping charges.
5. Damaged or Lost Shipments
All garments are rigorously inspected before dispatch. If your package arrives visibly damaged, please do not accept the delivery or sign for it as "damaged" and contact us immediately. If a shipment is lost in transit by the courier, we will initiate an investigation and work to resolve the issue as swiftly as possible.
6. International Customs, Duties & Taxes
For orders shipped outside of India, the customer is the importer of record. Unless explicitly stated otherwise at checkout, product prices and shipping charges do not include destination-country import duties, taxes, or brokerage fees. These charges are determined by your local customs authority and are solely your responsibility upon arrival.
Please see our International Orders Policy for further details on cross-border shipments.
7. Contact
For any shipping inquiries or assistance with tracking, please contact Connect.sangairo@gmail.com.